Delete your account & data

Last updated: July 13, 2026

In short: the PDF and image tools work with no account and no upload — your files never leave your browser. An account only exists if you signed up (to save documents, reuse autofill profiles, send signature requests, or subscribe to Pro). To delete it, email ezpdfeditor@aicanadiansolutions.ca from your account address. We action deletions within 30 days — usually within 7.

Fastest way — delete it yourself, instantly: open the editor, sign in, open your account menu and choose Delete my account, then confirm with your password. Your account and everything tied to it are erased immediately — no waiting and no email needed.

EZ PDF Editor is operated by AI Canadian Solutions (Ontario, Canada). This page explains how to have your account and stored data erased, what exactly is removed, and the little we must keep.

1. How to request deletion

Step 1 — Email us from your account address Write to ezpdfeditor@aicanadiansolutions.ca (or ezpdfeditor@aicanadiansolutions.ca) with the subject “Delete my EZ PDF Editor account”. Sending it from the email address you signed in with is how we confirm the request is yours.

Step 2 — We verify and erase We match your address to an account, delete the account and everything attached to it, and reply to confirm.

Step 3 — Clear your browser (optional) Documents you worked on without saving to an account never reached our servers. To clear the local copies, clear this site’s data in your browser.

2. What gets deleted

Your account record — email address, stored password hash, password-reset and email-verification tokens, and your active sign-in sessions.
Your saved documents — every document you saved to your account, its field data and page contents, and any PDF stored on our server for that document.
Your autofill profile — the reusable details you saved for filling forms (such as name, address and contact fields).
Your signature requests — the requests you created, the recipient names and email addresses you entered, their signature images, signing tokens and the signed PDFs produced from them.
Your usage records — plan, tool-usage counters and history rows tied to your account.

If you were the recipient of someone else’s signature request and want your details removed from it, email us — we will remove your signer record from that request.

3. What we keep, and why

Data	Reason	How long
Billing records (invoices and transaction history held by Stripe)	Canadian tax and accounting law requires a business to keep records of transactions. We never stored your card number — Stripe handles cards — but a record that a payment occurred must outlive the account.	As required by law (generally up to 7 years)
Standard web-server logs (IP address, timestamp, page requested)	Security, abuse prevention and troubleshooting. Not used to profile you, and not linked back to your identity once the account is gone.	Rotated out automatically, typically within 90 days
Encrypted backup snapshots	Disaster recovery. Deleted rows may briefly persist inside an existing snapshot.	Purged on the normal rotation, within 30 days
Aggregate, non-identifying counts (e.g. “N PDFs converted this month”)	Capacity planning. These contain no name, email or file content.	Indefinite, in anonymous form

4. Subscriptions

If you have an active Pro subscription, say so in your email and we will cancel it as part of the deletion. Deleting the account does not by itself refund a period already paid for.

5. Timeline

Acknowledgement: within a few days of your email.
Deletion: completed within 30 days of a verified request; usually within 7.
Backups: residual copies age out within 30 days of deletion.

AI Canadian Solutions — Ontario, Canada.
Deletion requests: ezpdfeditor@aicanadiansolutions.ca
See also: Home · Privacy Policy · Terms of Use