Do signers need an account?
No. Signers open their link in any browser, draw or type their signature, and it is done — no app, no account, no watermark. It works the same on a phone.
Is the signed file tamper-sealed?
Yes. Every completed signing adds a Certificate of Signing & Seal page listing each signer and the evidence behind their signature, and stores a fingerprint of the finished file. Anyone can verify a copy at /seal — free, no login. Read more about tamper-sealed PDFs.
How many signers can I add?
Up to 4 signers per document on Pro. The free plan sends to 1 signer per request, 2 requests a month. Every signer needs at least one signature box placed for them before the request can go out.
How much does it cost?
Free covers 2 signature requests a month with 1 signer each. Pro is $9.99 a month for unlimited requests, up to 4 signers, identity verification and the Video Signing Room. Editing, filling and converting PDFs stay free regardless.
Is an electronic signature legally valid in Canada?
Electronic signatures are recognised across Canada under PIPEDA and the provincial e-commerce acts. What matters in a dispute is the evidence behind the signature — who signed, when, from where, and whether the document changed afterwards. Every request captures that record and seals the result. See our note on PIPEDA & Quebec Law 25. This is general information, not legal advice.
What happens if a signer declines?
A signer can decline at any point before they confirm, and can leave a reason. Declining closes the whole request: nothing is signed and the remaining links stop working immediately. You are emailed the person's name and their reason. The other signers are emailed too, but only that the request was withdrawn and that nothing further is needed from them — not who declined, and not why, since on a two-person request that would name them. The withdrawn request stays in your list as a record, marked Withdrawn, and a Send a fresh request button sends the same document to the same people with new links, as a new request with its own audit trail.
Can I cancel a request I already sent?
Yes. Any request still waiting has a Cancel signing button on its card under Tools → My Work → Pending Signatures. Every signing link stops working immediately and all the signers are emailed that you cancelled it — you can add a note in your own words, which is passed on. It can't be undone, and a request everybody has already signed can't be cancelled, because it's finished. If someone had already signed and you cancel anyway, the document is never completed and no signed copy is issued to anyone; they're told so. A cancelled request keeps its record and offers Send a fresh request, so cancel, fix the document, and send it again.
How do I track who has signed?
Under Tools → My Work. Pending Signatures lists every request still in flight with a row per signer, filling in the date and time, IP address and device as each signature lands, plus a copy-link button if someone needs their link again. A request moves to Completed Signatures the moment the last person signs, and the sealed PDF stays downloadable from there.
Where do I get the signed copy afterwards?
Everyone on the request — you included — is emailed the completed PDF automatically when the last person signs. It's also kept for you under Tools → My Work → Completed Signatures: click the document name to read it in the browser, or Download signed copy to save it. Every finished document carries its Certificate of Signing, and you can confirm a copy hasn't been altered at /seal.
Do signers have to agree to sign electronically?
Yes, and it is recorded. Before anyone can place a signature they are shown the Electronic Disclosure and Signature Consent and must accept it; the acceptance is stored with its date, time and version and appears on the Certificate of Signing. They can decline it, and they can ask you for paper instead.
What if I need a witnessed or recorded signing?
Send the same document through the Video Signing Room: live video, spoken consent, optional government-ID verification, a session recording, a full Audit Report, and a sealed PDF at the end.
What file types can I send?
Any PDF up to 50 MB. Word, Excel and PowerPoint convert to PDF first, and images can be assembled into a PDF in the editor before you place signature boxes.
Where do my documents live?
Ordinary editing happens entirely on your device — nothing is uploaded. Only a document you deliberately send for signature is stored on the server, because the signers have to be able to open it. You can delete a request, and your whole account, whenever you want.
Can I control who sees which pages?
Yes. You can set the signing order and restrict each signer to the pages they need — handy when co-signers should not see each other's financial details. See signing order & privacy.
